Terms of Service

Augure provides a Canadian-hosted AI workbench that includes:

• •AI chat and assistant capabilities
• •Document analysis and processing
• •Search functionality
• •Workflow automation tools
• •Related features as we develop them

Current pricing and tier details are available at augureai.ca/pricing. We reserve the right to modify pricing with 30 days notice.

We target 99.5% monthly uptime for the Services, excluding scheduled maintenance. We will provide reasonable advance notice of planned maintenance. This is a target, not a guarantee; actual availability may vary. Enterprise customers may negotiate specific SLA commitments.

To use the Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You agree to:

• •Use a strong, unique password
• •Enable multi-factor authentication if available
• •Notify us immediately of any unauthorized access
• •Not share account credentials with others (except authorized users under enterprise plans)

Individual Accounts: For personal or small business use by a single user.

Organization Accounts: Allow multiple authorized users under a single billing relationship. The organization administrator is responsible for managing user access and ensuring user compliance with these Terms.

You may use the Services for lawful business and personal purposes, including:

• •Research and analysis
• •Document drafting and editing
• •Business communications
• •Creative projects
• •Software development assistance
• •General productivity tasks

You agree not to use the Services to:

Generate Harmful Content:

• •Content that promotes violence, hatred, or discrimination
• •Child sexual abuse material or content sexualizing minors
• •Non-consensual intimate imagery
• •Disinformation intended to deceive
• •Spam or malicious code

Engage in Illegal Activities:

• •Fraud, phishing, or identity theft
• •Violation of intellectual property rights
• •Activities prohibited under Canadian law
• •Circumventing export controls or sanctions

Abuse the Services:

• •Attempt to access systems without authorization
• •Reverse engineer, decompile, or extract model weights
• •Interfere with service operations or other users
• •Exceed rate limits or circumvent usage restrictions
• •Resell access without authorization
• •Use automated systems to access the Services (except approved APIs)

High-Risk Applications Without Safeguards:

• •Autonomous weapons systems
• •Medical diagnosis without human oversight
• •Legal advice without professional review
• •Financial decisions for others without disclosure
• •Critical infrastructure control without human supervision

Augure is designed to support Canadian defense contractors and regulated industries. However, you remain responsible for:

• •Ensuring your use complies with applicable regulations (including CPCSC, ITAR, EAR where relevant)
• •Obtaining necessary security clearances and authorizations
• •Implementing appropriate access controls within your organization
• •Not uploading classified information to the Services

We provide Canadian data residency as an infrastructure feature. We do not certify the Services for any specific security classification level. Enterprise customers requiring specific compliance certifications should contact us for custom arrangements.

We may review content and usage patterns to enforce these Terms. We reserve the right to remove content or suspend accounts that violate these Terms, with notice where practicable.

You retain all ownership rights in content you submit to the Services (“Your Content”). We claim no ownership over Your Content.

You grant us a limited license to use Your Content solely to:

• •Provide the Services to you
• •Maintain and improve service functionality
• •Comply with legal obligations

This license terminates when Your Content is deleted from our systems.

• •Explicitly opt-in (not default)
• •Clearly disclosed
• •Revocable at any time

AI-generated content may contain errors. You are responsible for reviewing and verifying any output before relying on it for important decisions. The Services are tools to assist your work, not replacements for professional judgment.

While we maintain backups of Your Content, you are responsible for maintaining your own copies of important data. We recommend exporting critical content regularly.

The Services, including software, documentation, branding, and underlying technology, are owned by us or our licensors. These Terms do not transfer any intellectual property rights to you except the limited license to use the Services.

Subject to any third-party rights and the underlying AI model providers' terms:

• •Output generated through the Services using Your Content belongs to you
• •You are responsible for ensuring your use of output does not infringe third-party rights
• •AI-generated content may not be eligible for copyright protection in all jurisdictions

If you provide suggestions or feedback about the Services, we may use it to improve our offerings without compensation or attribution to you.

Subscription fees are charged in Canadian dollars (CAD) at the rates displayed at time of purchase. All fees are exclusive of applicable taxes (GST/HST, QST).

• •Monthly subscriptions: Billed monthly in advance
• •Annual subscriptions: Billed annually in advance (discounted rate)
• •Usage-based charges: Billed monthly in arrears based on actual usage

We accept major credit cards and, for enterprise customers, invoicing with net-30 payment terms. You authorize us to charge your payment method for all fees due.

We may change pricing with 30 days notice. Price changes take effect at your next renewal date. If you do not agree to new pricing, you may cancel before the renewal date.

• •Monthly subscriptions: No refunds for partial months
• •Annual subscriptions: Pro-rata refund for unused months if you cancel due to our material breach
• •Enterprise agreements: As specified in your order form

You are responsible for all applicable taxes. If we are required to collect taxes, they will be added to your invoice. Provide a valid exemption certificate if you claim tax-exempt status.

These Terms remain in effect while you use the Services. Subscriptions automatically renew unless cancelled before the renewal date.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access if:

• •You breach these Terms
• •You fail to pay fees when due
• •Continuing service would violate law
• •Your use poses security risks to us or others

Where practicable, we will provide notice and opportunity to cure before termination.

Upon termination:

• •Your right to use the Services ends immediately
• •You must pay any outstanding fees
• •We will delete Your Content within 30 days (unless legally required to retain)
• •You may request export of Your Content before termination

Sections regarding intellectual property, limitations of liability, indemnification, and dispute resolution survive termination.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• •AI output will be accurate, complete, or error-free
• •The Services will meet your specific requirements
• •The Services will be uninterrupted or secure
• •Defects will be corrected

The Services may provide access to third-party content or integrate with third-party services. We are not responsible for third-party content or services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM THESE TERMS OR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF:

• •The fees you paid to us in the 12 months preceding the claim, or
• •CAD $500

These limitations do not apply to:

• •Your payment obligations
• •Either party’s indemnification obligations
• •Breaches of confidentiality obligations
• •Gross negligence or willful misconduct

You acknowledge that these limitations reflect the allocation of risk between the parties and are an essential basis of the agreement.

You will defend, indemnify, and hold us harmless from claims arising from:

• •Your use of the Services
• •Your Content
• •Your violation of these Terms
• •Your violation of applicable law

We will defend, indemnify, and hold you harmless from claims that the Services infringe a third party's intellectual property rights, provided you give us prompt notice and reasonable cooperation.

The indemnifying party will have control of the defense and settlement. The indemnified party may participate at its own expense. Neither party may settle in a way that admits liability for the other without consent.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

The courts of Ontario, Canada have exclusive jurisdiction over disputes arising from these Terms. You waive any objection to jurisdiction or venue in these courts.

Before initiating formal proceedings, you agree to contact us and attempt to resolve disputes informally for at least 30 days.

To the extent permitted by law, disputes will be resolved on an individual basis. You waive any right to participate in class actions or class-wide arbitration.

These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and us regarding the Services.

We may modify these Terms by posting updated terms on our website. Material changes will be notified by email at least 30 days before taking effect. Your continued use after changes take effect constitutes acceptance.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

If any provision is found unenforceable, the remaining provisions remain in effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Failure to enforce any provision does not waive our right to enforce it later.

Neither party is liable for delays due to circumstances beyond reasonable control, including natural disasters, war, pandemic, labor disputes, government actions, or internet outages.

Notices to you will be sent to the email address on your account. Notices to us should be sent to:

The Altercation Company
Attn: Legal
Email: legal@augureai.ca

These Terms are provided in English and French. In case of conflict, the English version prevails.