Questions, answered.

Free is $0. Pro is $20/month, Max is $80/month, and Ultra, built for engineers running Augure Code all day, is $200/month. Enterprise pricing is custom. All prices are in Canadian dollars, and you can cancel anytime. Current plans are at augureai.ca/pricing.

Yes. Every account starts on the Free plan, with no card required. Free includes Ossington 5 and Tofino 3 with a daily allowance. Rosedale One appears in the model list but is locked until you move to a paid plan.

Free covers about 25 messages a day and resets at 00:00 UTC. Pro covers about 1,100 typical messages a week on a rolling seven-day window, with a daily pace limit. Max has 4× Pro's weekly allowance and Ultra has 10×. Rosedale One has its own allowance on paid plans. The app shows how much you have used as a percentage.

On Free, the allowance resets at 00:00 UTC. On paid plans the allowance is a rolling seven-day window, so it recovers gradually as older usage ages out; the app shows when. If you reach the Rosedale One limit, switch to Ossington 5 and keep working. Long documents and long conversations use more of the allowance than short messages, so start a fresh chat when you change topics.

Nothing is deleted when you cancel. Your conversations, projects, files and memories stay in your account, which moves to the Free plan at the end of the paid period. Paid-only features such as Rosedale One stop, and Free limits apply from then on.

On the web, by credit or debit card through Stripe, in Canadian dollars. Manage your plan, card and invoices in Settings at chat.augureai.ca. Interac e-Transfer is not accepted. Buying inside the iPhone app is currently unavailable; upgrade on the web with the same account and the plan applies in the app too.

Ultra, at $200/month, is for engineers who run Augure Code all day. It includes everything in Max for chat, 10× Pro's weekly allowance, Augure Code in the terminal, desktop and web, and developer API keys that draw on the same allowance.

Yes. Enterprise covers custom and volume pricing, security questionnaires and DPAs, procurement, dedicated or on-premise deployment, and Canada-only inference. Start at augureai.ca/enterprise/contact.

No, except on Ultra. API usage is billed separately, per model and per million tokens in Canadian dollars, to the card on file, with no monthly minimum. On Ultra, API keys draw on the plan's allowance instead. Rates are at augureai.ca/developers.

Because it is billed separately. The developer dashboard at chat.augureai.ca/developers/dashboard shows API usage per model, per day and per key, and lets you set a spending limit.

Sign in, open the developer dashboard at chat.augureai.ca/developers/dashboard, add a payment method and create a key. The key is shown only once, so store it as a secret. The API is OpenAI-compatible at api.augureai.ca/v1; the reference is at augureai.ca/docs/api.

Put it in the user message's content array. A PDF is a file part with a filename and the file as a base64 data URL; an image is an image_url part with a base64 data URL (PNG, JPEG, WebP or GIF). The exact request shape and size limits are at augureai.ca/docs/api.

The model id you called was retired; the error names its replacement. Tofino 2.5 was retired on September 19, 2026 (use tofino-3), and Ossington 3 was retired on October 15, 2026 (use rosedale-1). Change the model id in your code. Lifecycle details are at augureai.ca/docs/models.

Yes, through the Augure MCP server at mcp.augureai.ca/mcp. Enable MCP and create an MCP key in the developer dashboard. The ask_augure tool is billed per token at the API rates, and MCP calls are processed in Canada. Setup guide: augureai.ca/docs/mcp.

Links are single-use. Request a fresh one, check your spam folder and open it promptly. Some work email systems, such as Microsoft Safe Links, open links to scan them and can use one up before you click it. If that happens, request a new link, or sign in with your password, Google, Microsoft or Apple instead.

Google and Microsoft block sign-in inside another app's built-in browser. Open chat.augureai.ca directly in Safari, Chrome or Edge, or sign in with your email instead.

Sign out completely and sign back in. Then check that you are signed in with the same email address you paid with: a plan belongs to one Augure account, and a different address or sign-in method can be a separate account. If it is still wrong, email support@augureai.ca from the address you paid with.

Not on your own yet. Email support@augureai.ca from your current address with the new one, and the team will make the change.

In Settings at chat.augureai.ca, Export My Data downloads your conversations and documents, and Delete All Data permanently deletes your account and its content. Account information and content are deleted within 30 days of a request or account termination.

Augure Desktop 3 is in beta for Mac (Apple Silicon and Intel, macOS 14 or later), Windows 10 and 11 (64-bit) and Linux (x86-64, AppImage or .deb, tested on Ubuntu 24.04). Download it from augureai.ca/products/desktop and sign in with your Augure account.

The Windows beta installer is not code-signed yet, so Windows SmartScreen can show a warning. Download it only from augureai.ca, then choose More info and Run anyway. The Mac installers are signed and notarized.

Quit the app completely and open it again. If it still won't load, reinstall the current build from augureai.ca/products/desktop; your conversations and settings live in your account, so nothing is lost. If it shows the wrong plan, sign out in the app and sign in with the account that has the plan.

Desktop can work with files and run tools on your computer. AI requests are processed by the model service you use; this is not a promise of fully offline AI. Your selected tools and connected services determine what information is sent.

Buying inside the iPhone app is currently unavailable while a fix on Apple's side is pending. Upgrade on the web at chat.augureai.ca/settings, signed in with the same account, and the plan applies in the iPhone app too.

Yes, in the App Store and on Google Play. Your account, conversations and projects sync across the web, desktop and mobile apps. Subscriptions bought through Google Play are managed in your Google Play account.

PDF, Word (.docx, .doc), RTF, OpenDocument (.odt, .ods), Excel (.xlsx), CSV, plain text, Markdown, JSON, XML, YAML, and images (PNG, JPEG, GIF, WebP). Files can be up to 5 MB on Free, 25 MB on Pro, and 50 MB on Max and Ultra. If an upload is rejected, converting it to PDF or DOCX usually works.

Check, in order: the upload finished; the file is in the same project as the conversation; and, for a scanned PDF, it is within your plan's OCR page limit (5 pages on Free, 50 on Pro, unlimited on Max). If all three are fine, contact support@augureai.ca with the file type and what happened.

A Project is a workspace that bundles related files and conversations, so the AI has those files as context while you work. Knowledge is a curated document collection that Augure searches to answer questions with citations to the source passages. Use a Project to work on something; use Knowledge to ask questions across a larger set of documents.

Yes. Connect Google Drive or Microsoft OneDrive and SharePoint from Settings, authorize access, then import or export files directly. Imported content is stored in Canada like the rest of your data.

Your account information, content and conversation history are stored exclusively on Canadian infrastructure. AI inference runs on Canadian infrastructure and with vetted partners in the European Union under zero-data-retention agreements, and is never routed to providers in the United States. The full list of sub-processors is at augureai.ca/privacy.

Augure is a Canadian company with no US corporate parent and no US investors, and your conversations and documents are never handled by US-jurisdiction providers, so the CLOUD Act's reach over US-controlled providers does not extend to your content. A limited set of supporting operations (payment card networks, email delivery) involves processing outside Canada, disclosed in our privacy policy.

No. Your prompts, documents and outputs are not used to train or fine-tune any model, and inference requests carry anonymized prompt content only, which no inference provider retains after the request completes.

The same as the rest of your content. Images are stored in Canada with your account, and reading them follows the same inference rules: anonymized content, nothing retained by the provider, and never routed to providers in the United States.

Augure is CyberSecure Canada certified (CAN/DGSI 104, certificate No. 25031). SOC 2 and ISO 27001 are in progress. For a security questionnaire, a DPA or procurement documents, contact the team through augureai.ca/enterprise/contact. Details are at augureai.ca/security.

Law 25 requires privacy impact assessments for systems that process personal information, with extra scrutiny for transfers outside Quebec. Augure keeps stored personal data in Canada, runs inference under zero retention on anonymized content, and documents every cross-border flow in its privacy policy, which keeps those assessments straightforward. Your organization remains responsible for its own compliance.

Augure addresses the data sovereignty and jurisdictional control requirements that CPCSC-bound contractors face. We can't make you compliant, since that depends on your full security posture, but our job is to make sure AI tooling isn't the gap.

Augure is designed for unclassified work that still requires jurisdictional control, the sensitive-but-not-classified analysis defence contractors do daily. It is not a PROTECTED B certified environment, but AI processing never touches US-jurisdiction providers, which removes the exposure that triggers security review failures.

The apps offer three: Rosedale One for complex, multi-step reasoning, with a context window of up to 1M on paid plans; Ossington 5, the flagship everyday model, with a 256K context window and available on every plan; and Tofino 3, the fast light tier for quick answers. Ossington 4 and 4.1 are developer-API models only. Details are at augureai.ca/docs/models.

Similar capabilities (chat, document analysis, search, writing) with Canadian data residency and a corporate structure outside US jurisdiction. If your organization can freely use US-hosted tools, those products have larger model libraries. If jurisdiction matters, they're not an option.

English and French throughout: the interface, the documentation and the answers. Switch the interface language in Settings.

Retry the message. For long work, split it into stages or start a fresh chat for each section. A fresh chat clears the conversation's accumulated context; it does not raise the length limit of a single reply. If it keeps happening, email support@augureai.ca with the model and the time.

Rosedale One and Ossington 5 think before they answer on harder prompts, so the first words can take longer. That is expected. For quick questions, Tofino 3 is faster.