Where your data lives
- Your account information, stored content and conversation history are stored on Canadian infrastructure.
- AI requests run on Canadian infrastructure and with vetted partners in the European Union under zero-data-retention agreements. Some model tiers, and failover during outages or peak demand, are served by those EU partners.
- Nothing is routed to AI providers in the United States.
- Requests to AI models carry the anonymized content of your prompt only, with no user identifiers, IP addresses or account information, and no AI provider keeps your prompts after the request completes.
- Your prompts, documents and outputs are never used to train or fine-tune any model.
The full list of sub-processors and their locations is in our privacy policy. Security details, including our CyberSecure Canada certification, are on the security page.
Memory
Augure can remember key facts about you across conversations. You control what it keeps:
- Open Settings, then Memory.
- Turn Automatic memory on or off.
- Edit, Delete or Pin any memory. Memories you pin or write yourself are never removed automatically.
- Clear all memory deletes every saved memory at once.
Export your data
Open Settings, then Privacy & Data, and choose Export My Data to download your conversations and documents.
Delete your account and data
In Settings, then Privacy & Data, Delete All Data permanently deletes your account and its content.
How long we keep data, from our privacy policy:
- Account information and content: deleted within 30 days of a request or account closure.
- Usage logs: kept in anonymized form for up to 12 months.
- Billing records: kept for 7 years, as Canadian tax law requires.
Questions for procurement
For a security questionnaire, a data processing agreement or other procurement documents, contact us or see Enterprise.