Help centre

How can we help?

Short, step-by-step answers for Augure Chat, the desktop and mobile apps, Savoirs, plans and the developer API.

Getting started

Create your account, send your first message and pick the right model for the job.

What each plan includes, how the usage allowance works, and what to do when you reach a limit.

Sign-in options, fixing sign-in links that don't work, two-factor authentication, and exporting or deleting your data.

Download and install Augure on Mac, Windows or Linux, get past the Windows SmartScreen warning, and fix common start-up problems.

Get the mobile apps, keep your work in sync, and upgrade your plan from an iPhone.

Build a knowledge base from your organization's documents and get answers that cite their sources.

Organize work into projects, check which files you can upload and how large they can be, and fix documents that aren't being read.

Where your data is stored and processed, how memory works and how to control it, and how to export or delete everything.

Get an API key, make your first call, understand how API billing works, and fix the most common errors.

The developer documentation covers the API, models, the MCP server and Augure Code.

Email support@augureai.ca or use the contact form. A person replies within two business days.