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Account, plans and billing

Signing in and managing your account

Sign-in options, fixing sign-in links that don't work, two-factor authentication, and exporting or deleting your data.

Ways to sign in

At chat.augureai.ca you can sign in with:

  • your email and password,
  • an emailed sign-in link (Email me a login link),
  • Continue with Google, Continue with Microsoft or Continue with Apple.

My sign-in or reset link doesn't work

Sign-in and password reset links work once.

  1. Request a fresh link and open it promptly.
  2. Check your spam or junk folder.
  3. If you use a work email, your organization may scan links before they reach you (Microsoft Safe Links, for example). The scan can open, and use up, the link before you click it. Request a new link and try again, or sign in with your password or with Google, Microsoft or Apple instead.

Google or Microsoft sign-in is blocked

Google and Microsoft block sign-in inside the built-in browser of other apps, such as a link opened from a messaging or social app. Open chat.augureai.ca in Safari, Chrome or Edge, or use email sign-in.

The confirmation email never arrived

Check your spam folder. The sign-in screen can send it again.

Turn on two-factor authentication

  1. Open Settings, then Two-factor authentication.
  2. Choose Set up an authenticator.
  3. Scan the QR code with your authenticator app and enter the six-digit code.

You can add a backup authenticator from the same screen.

Change your account email

Changing the email on an account is not self-serve yet. Email support@augureai.ca from your current address and we will make the change.

Export or delete your data

  • Export: open Settings, then Privacy & Data, and choose Export My Data to download your conversations and documents.
  • Delete: in the same place, Delete All Data permanently deletes your account and its content. Account information and content are deleted within 30 days of a request or account closure.

See Privacy and your data for more.

Last reviewed:

Still stuck?

Email support@augureai.ca or use the contact form. A person replies within two business days.

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